Website Concentrix
Job Role: Customer Support Advisor – Voice Process
Eligibility: Graduate
Experience: Freshers / Experienced
Job Location: Pune, Maharashtra, India
Work Mode: Work From Office (WFO)
Company Profile:
Concentrix is a global technology and services company specializing in customer engagement, customer experience (CX), business process outsourcing (BPO), and digital transformation solutions. The company helps some of the world’s leading brands improve customer satisfaction, operational efficiency, and business performance through innovative technology and support services.
With operations in more than 70 countries and a workforce of hundreds of thousands of employees, Concentrix serves clients across industries such as technology, banking, healthcare, retail, e-commerce, telecommunications, travel, and automotive. The company combines human expertise with advanced technologies including AI, analytics, automation, and cloud solutions to deliver exceptional customer experiences.
Responsibilities :
- Provide customer support through voice calls.
- Handle customer queries, concerns, and service requests professionally.
- Follow up with customers and ensure timely issue resolution.
- Deliver accurate information regarding client products and services.
- Log customer interactions using company tools and systems.
- Meet productivity, quality, and performance targets.
- Follow established business processes and guidelines.
- Demonstrate strong problem-solving and customer-handling skills.
- Work effectively in rotational shifts as required.
- Maintain high levels of customer satisfaction.
Skills :
Voice Communication | Customer Support | English Communication | Customer Service | Problem Solving | Active Listening | Computer Navigation | MS Office | Typing Skills | Multitasking | Time Management | Attention to Detail | Teamwork | Adaptability | Call Handling | Customer Relationship Management (CRM)
To apply for this job please visit www.concentrixcareers.com.