Website Exotel
Job Role: AI Support Engineer
Eligibility: Graduate
Experience: 3+ Years
Job Location: Bangalore
Company Profile:
Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. Customer expectations are evolving, and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!
Skills:
- Own the resolution of mission-critical production issues.
- Lead RCA reviews and drive systemic improvements in architecture and processes.
- Identify performance bottlenecks and propose architectural changes.
- Assist in configuring and deploying patches, releases, and application updates to production environments.
- Serve as the SME (Subject Matter Expert) for production systems and integrations.
- Collaborate with Delivery, Product, and Engineering teams to influence system design and rollout strategies.
- Lead and mentor L1/L2 engineers on troubleshooting best practices.
Join us on Telegram For More Updates: https://t.me/nareshit
To apply for this job please visit exotel.com.