25 Sep 2013

Technical Support specialist SWG-0607311

Job Description

  • We are looking for individuals with 0-1 years of work experience.
  • This position is for providing technical and non-technical support for Kenexa’s web-based applications to our clients worldwide.

Qualifications:

  • This individual will need to demonstrate proficiency in MS Office Software, especially Word, Power Point, and Excel with a basic understanding of technology.
  • Must have high level of interpersonal skills as the position continually requires poise, initiative, tact, and diplomacy.
  • This individual must be able to interact and communicate with individuals at all levels of the organization.
  • This work requires continual attention to detail in meeting deadlines and understanding priorities.
  • This individual must be personally equipped to work in a fast paced environment with a demonstrated ability to juggle multiple competing tasks and demands.
  • Must be a self-starter and able to take initiative. A high level of urgency is critical for success.
  • Should be willing to work in any shift per the business requirement.
  • Note: Travel is not required.

Responsibilities:

  • Provide timely responses to client’s questions and concerns over phone and/ or email.
  • Provide superior customer service and training to clients.
  • Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.
  • Provide detailed and accurate cases of all client contact.
  • Provide assistance to the Product Support Manager and other departments when requested.
  • Become exceptionally familiar with Kenexa’s products and services.

Required:

  • Bachelor’s Degree.
  • Basic knowledge in Customer service.
  • Basic knowledge in Technical support.
  • English: Fluent.

Preferred:

  • Master’s Degree in Engineering.
  • At least 1 year experience in Customer service.
  • At least 1 year experience in Technical support.

How to Apply

Click HERE to Apply

  • Posted by:Sesha Jobs Team
  • Company: IBM
  • Location: Vizag, Andhra Pradesh, India
  • State:
  • Job type: Full-Time
  • Salary:
  • Job category:
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  • Job expires in: Endless

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