25 Feb 2014

Technical Analyst Support IRC2457641


Job Description

  • The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems.
  • The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.


  • Advising on complex use of Oracle products.
  • Resolving highly complex and mission-critical issues.
  • Manage highly complex and critical customer issues.
  • Serve as Situation Manager on highly sensitive issues.
  • Consult with Management in directing resolution of critical Customer situations.
  • Knowledge gain and sharing – achieve knowledge transfer with teammates through development and delivery of formal team training sessions formal mentoring for promoting the technical and professional development of other screation/review of Knowledge Articles.
  • Operations Management
  • Analyze work load, determine best practices and implement changes to improve productivity
  • Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools / utilities etc.
  • Participate and drive initiatives that


  • BTech, or MTech in Mechanical, Production, Industrial, Chemical, Electrical, Computers Engineering.
  • or MCA or MSc (Maths/Physics/Chemistry) with work experience in working with business applications.
  • MBA (Operations/Systems) is a plus.

Technical  Skills:

  • Strong Knowledge on OBIEE/ BI Apps or knowledge of any other reporting tool, Indepth knowledge of any database,UNIX/Linux Operating System and Weblogic Server.
  • Strong problem solving skills so you can quickly narrow down to the root cause of the issue reported.
  • Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
  • Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
  • Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams every hour.

How to Apply

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