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7 Jan 2017

First Source Solution Walk-In For Freshers

Job Description

Job Role:E-Mail Support Executive (Semi Voice)
Walk-In Location:Chennai, Tamilnadu
Job Location:Chennai, Tamilnadu
Desired Experience:Freshers
Walk-In Date:From 17th January 2017 to 21st January 2017
Compensation:12K to 15K
Qualification:(B.E / B.Tech – 2015/ 2014 / 2013 / 2012 / 2011)

 

digital-marketing data-science-training

 

Job Profile :

  • To operationally manage Non Voice Process
  • Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email)
  • Internal mails from executives on behalf of customer.
  • Resolving logs received at Customer Service related to Written Correspondence.
  • Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
  • Retention Activity – Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
  • Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
  • Key operational deliverables will constitute:
  • Provide higher first transaction resolution for all queries requests and complaints received
    Minimum repeat mails from customers
  • Faster reply to customer mails with minimum turn around time
  • Retain customers from voluntarily cancel requests

Please Carry below documents (mandatory) :

  • Updated Resume Copy (Mention Kanmani HR on Top of Your Resume)
  • Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Required Skill Set :

  • Excellent Communication Skills (Mandatory)
  • Typing Speed – 25 to 30 Accuracy should be above 85% (Mandatory)

data-science-training digital-marketing

Walk-In Venue:

First Source Solution Ltd,
Aneja Towers, 4&5, Developed Plot Estate,
OMR Road, Perungudi,
Chennai – 600096.

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