5 Jan 2017

CBRE South Asia Pvt Ltd Hiring For Customer Service Representative

Job Description

Job Role: Customer Service Representative
Qualification: Graduate
Experience: 1 – 6 yrs
No of Openings: 6
Work Location: Hyderabad
Walkin Time: From 10.00 AM – 04.00 PM

Job Description:

  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

Skills Required:

  • Excellent Communication & Interpersonal Skills are mandate
  • Verbal, Written & listening communication skills
  • problem analysis and problem-solving
  • customer service orientation
  • Attention to detail
  • Team player

Other facilities:

  • End to end cab facility
  • Annual onetime bonus based on performance
  • You are requested to carry an updated CV and a recent
  • passport size photograph must for the interview. Please carry a printout of this mail.
  • Candidates who doesnt have relevant experience in
  • international BPO shall not be considered.

Venue:

CBRE South Asia Pvt Ltd # 211,
2nd Floor, Maximus 2B,
Mindspace Cyberabad,
Madhapur | Hyderabad- 500 081, India

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