23 Nov 2015

Bangalore@Tech Mahindra For Service Desk Analyst Walk-in on 23rd Nov 25th Nov 2015

Job Description

Bangalore@Tech Mahindra For Service Desk Analyst Walk-in on 23rd Nov 25th Nov 2015

Job Role : Service Desk Analyst
Eligibility : Any Graduate
Experience : 1 – 5 Years
Job Location : Bangalore

Company Profile:

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, System Analysts and the Society to Rise™. We are a USD 2.7 billion company with 84,000 rofessionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value. We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.

Job Responsibilities:

  • Respond quickly to all queries and incidents.
  • Manage incidents, including via telephone, Chat & email.
  • Documentation, recording & updating incident details in CRM tool.
  • Communication, alerting technical staff via assignments and escalating to Resolver group.
  • Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
  • Answering queries and resolution of straight forward incidents.
  • Escalation of unresolved cases to next level application specialist teams.
  • Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
  • Closure, formally closing incidents.
  • Initial review and evaluation of the case.
  • Communicating major IT incidents to affected customers.
  • 1st line application support and diagnosis.
  • Assisting the client with L1 and L1.5 Support activities.

Skills:

  • Fluent in English.
  • Excellent telephone skills.
  • Customer focused.
  • Ability to multi-task and prioritize workload.
  • Ability to adapt to continuously changing procedures and environment.
  • Team player with strong interpersonal skills.

Walk-in Details:

Walk-In Date : 23 Nov – 25 Nov 2015
Walk-In Time : 09:00 AM

Venue Details:

Tech Mahindra Pvt Ltd,
45-47 KIADB Industrial Area,
Building # ITC -2, Second Floor Reception,
Electronic City Phase -2, Bangalore 560100.

 

  • Posted by:Sesha Jobs Team
  • Company: Tech Mahindra
  • Location: Bengaluru, Karnataka, India
  • State:
  • Job type: Walkins
  • Salary:
  • Job category: No Categories
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  • Job expires in: Endless

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