10 Oct 2013

Application Operations Engineer 883976

Job Description

Application Support Engineer will be member of IT Global Operations Center (GOC) team reporting to Manager- Global Operations Center. GOC is a team within McAfee’s Global IT Operations.Main roles of Global Operations Center are:

  • To ensure maximum service availability and performance 24/7/365.
  • To ensure committed business services availability and performance through effective Monitoring, Event Management, Incident Management, and Performance Management.
  • To provide Support Services to various teams throughout McAfee within and outside of IT operations.
  • To drive improvements in operational efficiency, reduce outages, and reduce MTTR using all resources at our disposal.


  • Provide up to Level 3 technical support for Enterprise Applications (CRM, Web Portal, Middleware) Oracle Fusion and Web Logic preferred
  • Provide up to an advance level (Level 3) maintenance and remediation for Enterprise Applications (CRM, Web Portal, Middleware) Oracle Fusion and Weblogic preferred
  • Work closely with application development support teams globally to ensure rapid service restoration
  • Maintain accountability for an issue until service restored using ITIL best practice of Event, Incident & Problem management
  • Improve the future resolution of issues by writing Knowledge Articles and training colleagues
  • Root cause analysis (RCA)- analyze application and system log files to determine the cause of issue
  • Logically work through problems to determine their cause and how they can be resolved
  • Give an accurate daily handover of all ongoing and major occurrences in your shift to your colleagues in Bangalore
  • Manage the day to day monitoring configuration for application using HP / BMC monitoring and management tool.
  • Reporting – Generate various technical and management reports using reporting capabilities of monitoring tools.
  • Be a process and technical leader on Major Incident, Sev 1, and business impacting events and incident technical bridges.


  • 7 – 10 years of overall IT experience, specifically with Enterprise Application management and monitoring in large NOC/SOC environment.
  • Must have 3 – 5 years’ experience working specifically in an Level 1, Level 2, and/or Level 3 capacity.
  • Bachelor’s Degree in Computer Science, Engineering, or Equivalent.
  • HP enterprise monitoring tool experience in HP Operations Manager, HP Business Service Manager, RUM/EUM/BPM.
  • Application performance management tool experience.
  • Experience in Scripting in UNIX and Windows to drive automation in monitoring and management.
  • Hands-on experience in supporting at least one multi-tier highly integrated Enterprise Applications – Siebel, SAP, Oracle CRM, Oracle Business intelligence in Linux and MS Windows environments.
  • Strong conceptual knowledge of each tier of applications – Application, Middleware, Database.
  • Experience crossing boundaries in application development, support, and all aspects of infrastructure to improve operations and MTTR of incidents.
  • Strong working knowledge of ITIL processes, especially event management, incident management. ITIL v3 Foundation certification would be plus.
  • Excellent verbal and written communication skills.
  • Ability to multi-task, tasks prioritization, work independently with minimal supervision in a 7×24 environment.
  • Understanding of Virtualization (VMWare à vCenter, vSphere).
  • Windows 2003/2008/2008 R2 Server support and troubleshooting or administrative and troubleshooting knowledge of Red Hat Linux & CentOS. Proven track record showing skills including: IT Operations, Organizational, Communication (both verbal and written), Business Acumen, Positive Attitude, Awareness, Creativity, Initiative, Energy, Attention to Detail, Pride, and Commitment / Ownership.

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  • Posted by:Sesha Jobs Team
  • Company: McAfee
  • Location: Bangalore, Karnataka, India
  • State:
  • Job type: Full-Time
  • Salary:
  • Job category: - -
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