Website Dimension Data
Job Role: Level 1 Engineer
Experience : 0 to 1 year
Job Location: Bangalore
We believe technology helps you achieve great things in the digital age. You want to grow, compete, and serve your customers better. Our services bring together all the ways you want to use the world’s best technology. We deliver the outcomes you need to accelerate your business, wherever you are in the world.
- The L1 – engineering team must be staffed 24x7x365 in 3 daily shifts What we expect you to do – Communicate status of service tickets in writing (through Service Now) and on the phone to clients and relevant stakeholders.
- Receive inbound phone calls from the GSC (or client as required)
- Receive inbound incident and service request tickets from the GSC (or client as required) via ServiceNow (ITSM)
- Resolve client service requests using Cloud Control (where applicable)
- Candidates should possess B.E/B.Tech/M.E/M.Tech from any recognized university.
- Client focussed.
- Diligent and detail oriented
- Solid team player.
- Strong written and oral English communication skills
- An inquisitive mind and a can-do spirit.
- Analytical approach to Problem Solving
Ability to work at a fast pace.
To apply for this job please visit the following URL: http://www2.dimensiondata.com/fr-fr/careers/open-opportunities/job-description?id=ITA00087&utm_source= →